Risk Alert

Why can't I receive email notifications?

If you have enabled “Risk Alert” yet still fail to receive email notifications even when the trigger conditions are met, check the following settings:

1. Mailbox Settings

• Junk folder: Check the junk folder in your mailbox. Sometimes, email notifications can be mistakenly classified as junk emails. If you find the target notification in the junk folder, move it to your inbox or add the sender to your “Contacts”.

• Email filters: Verify if your email service provider has set filters that have blocked or filtered out the email notifications. It is important to make sure the sender’s address is added to your whitelist or allowlist.

2. Email Sending Issues

• Sending delays: Sometimes, email notifications may not come through quickly due to the delay issues. Please be patient and check your inbox again later.

• Sending failures: If your emails cannot be sent or are rejected, you may also experience difficulty in receiving email notifications. In this case, you can check your outbox about this kind of issue and try again in the JustLend platform.

3. User Information

• Incorrect email address: Make sure you have provided a correct email address in the “Risk Alert” service on JustLend DAO and have verified that your address functions well.

Contact Us

If you still can’t receive the email notifications after checking the above settings, or if you have any other questions, please feel free to contact us at any time. We are always happy to help and will do our best to solve your problem.

We do hope the above information can solve your problem of not receiving email notifications. Thanks for your patience and support.